Privacy Policy

Re-loved Retail Ltd is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with UK GDPR and other relevant privacy laws.

1. Information We Collect

We may collect and process the following data about you:

  • Personal Information: When you place an order or contact us, we may collect personal information such as your name, address, email address, and phone number.
  • Transaction Information: Details of transactions you carry out on our site and the fulfillment of your orders.
  • Technical Information: Information about your device, IP address, browser type, and version, as well as session details when you interact with our website.

2. How We Use Your Information

We use your personal data for the following purposes:

  • Order Processing: To process and fulfill your orders, including sending order confirmations and dispatch updates.
  • Customer Support: To respond to your inquiries and provide assistance with orders.
  • Marketing (with consent): If you opt-in, we may send you promotional materials. You may withdraw your consent at any time.
  • Site Improvements: To analyze site usage and improve our services and user experience.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance functionality and improve user experience. These cookies include:

  • Functional Cookies: Used for essential site functions such as managing sessions and shopping baskets.
  • Analytics Cookies: We use Google Analytics to gather information about website usage. This data is anonymized and used to improve our services.

4. Third-Party Services

We share your data with third parties only as necessary to fulfill your orders and improve our service. Key third parties include:

  • Payment Processing: We use Stripe to process payments securely. Your payment details are handled directly by Stripe and are not stored on our servers.
  • Analytics: Google Analytics collects anonymous usage data to help us analyze traffic and improve our website.

Each third party has its own privacy policy governing the use of your data. Please refer to their policies for additional details.

5. Data Retention

We retain your personal data only as long as necessary for the purposes stated above or as required by law. Once your data is no longer needed, it will be securely deleted or anonymized.

6. Security

We take appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure. However, please be aware that no online data transmission is 100% secure, and we cannot guarantee absolute data security.

7. Your Rights

Under UK GDPR, you have the following rights:

  • Access: You may request a copy of the personal data we hold about you.
  • Correction: You may request corrections to any inaccurate or incomplete data.
  • Deletion: You may request deletion of your personal data, subject to legal obligations.
  • Objection: You may object to data processing in specific circumstances.
  • Withdrawal of Consent: Where consent has been given, you may withdraw it at any time.

To exercise any of these rights, please contact us at claire@re-loved.co.uk.

8. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page, and we recommend checking back periodically.

Last Updated: 13/11/2024