Terms and conditions

Welcome to Re-loved Retail Ltd, a UK-based e-commerce store specializing in second-hand children’s clothing. By using our website, you agree to the following terms and conditions. Please read them carefully.

1. Business Information

Re-loved Retail Ltd is a UK-based business registered under company number 15475013. Our registered business address is 7 Jossey Lane, Scawthorpe, Doncaster, South Yorkshire, United Kingdom, DN5 9DB. For any inquiries, please contact us at claire@re-loved.co.uk.

2. Product Information

Re-loved Retail Ltd offers a selection of second-hand children’s clothing. All items are sold as-is, reflecting the condition noted in the product description. We do not currently offer buying services on our website.

3. Pricing

All prices displayed on our website are final and inclusive of all applicable charges. As Re-loved Retail Ltd is not VAT-registered, no VAT will be charged on purchases.

4. Returns and Refunds

We accept returns only for items that are deemed faulty. If you receive a faulty item, please contact us at claire@re-loved.co.uk within 14 days of receiving your order to initiate a return. Returned items must be sent back at the buyer’s expense, and refunds will be issued upon receipt of the returned item in its original condition.

5. Right to Cancel

Under UK Consumer Contracts Regulations, you have the right to cancel an order for faulty goods within 14 days of receipt. Please notify us by email before returning any items. Refunds will be processed once we receive the item back in its original condition.

6. Shipping and Delivery

We currently ship only within the United Kingdom. Orders are typically dispatched within 2-3 working days from the order date. You will receive an email confirmation with tracking information once your order has been dispatched.

7. Payment

We accept payments via credit card, processed securely through our payment provider, Stripe. By completing a purchase on our site, you agree to comply with Stripe’s terms and conditions.

8. Customer Support

If you have any questions or concerns about your order, please contact us at claire@re-loved.co.uk. We aim to respond to all inquiries within 2 business days.

9. Data Usage and Privacy

Your privacy is important to us. Re-loved Retail Ltd collects and uses personal data to process orders, communicate with customers, and improve our services. We do not share your data with third parties except as necessary to fulfill your order (e.g., with our payment processor, Stripe). By using our website, you consent to this data usage. For a full privacy notice, please see our Privacy Policy or contact us at claire@re-loved.co.uk.

10. Dispute Resolution

In the event of a dispute, we encourage you to contact us directly at claire@re-loved.co.uk so we can address any concerns. This does not affect your statutory rights to seek further resolution if required.

11. Consumer Rights

These terms and conditions do not affect your statutory rights as a consumer under UK law.

12. Changes to Terms

Re-loved Retail Ltd reserves the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on this page. Continued use of our site constitutes acceptance of any changes to these terms.

Last Updated: 13/11/2024